Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations dencom on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

VMPro cuts the last 10 seconds off a message

Status
Not open for further replies.

EpoUser08

Technical User
Aug 22, 2008
79
GB
Anyone seen this? VMPro 5.0(23) people leave a message in a group mail box. The message appears to the caller to have been left OK, but when you listen back the last 10 seconds (maybe a little less) has been cut from the end of the message.
 
Have you tried the old "VM_TRUNCATE_TIME=0" in no user source numbers?

ACS - IP Office Implement

"What the Crocodile Hat....was that?
 
The above is without the " " marks by the way, this is usually only for Analogue trunks though :)

ACS - IP Office Implement

"What the Crocodile Hat....was that?
 
Aaahh I had added a code of VM_TRUNKCATE_TIME=7 i will try 0 now.

Thought that was a v4 problem anyway?
 
Why did you add the 7 ?



ACSS - SME (IP Office)
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
VM_TRUNCATE_TIME=X Software level = 4.0+, X = 0 to 7 seconds.
On analog trunks, call disconnection can occur though busy tone detection. When such calls go to voicemail to be recorded or leave a message, when the call ends the IP Office indicates to the voicemail system how much to remove from the end of the recording in order to remove the busy tone segment. This amount varies by system locale and the defaults are listed below. For some systems it may be necessary to override the default if analog call recordings are being clipped or include busy tone. That can be done by adding a VM_TRUNCATE_TIME= setting with a value from 0 to 7 seconds.

o New Zealand, Australia, China and Saudi Arabia: 5 seconds.
o Korea: 3 seconds.
All other locales: 7 seconds.

So basically everything above and including 4.0 :)

ACS - IP Office Implement

"What the Crocodile Hat....was that?
 
Oke :)
Over here normally analog trunks are not used.
Maybe here and there but i have seen it once and tried it at home once.



ACSS - SME (IP Office)
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
We don't use them either as we are both blessed with BRI :)

ACS - IP Office Implement

"What the Crocodile Hat....was that?
 
Thanks a lot guys It was my own fault for not thinking logically. Of course it needed a 0 instead of a 7.

Worked perfectly.

Thanks.
 
No worries :)

ACS - IP Office Implement

"What the Crocodile Hat....was that?
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top