VMPro and Options Entering 3

[BrianCosta]

Hello ...

if I have menus, for Example of 4 choices from 1-4.
The Customer needs The system is not allowed to deal with skipping options and entering any option before it is presented to it by the system

is this duaable with VMpro?

Thans

 

[Nortel4Ever]

Your question is not clear. Your customer wants a system that lets a caller dial 3 (assuming choices 1 - 4) before the greeting says 3? Or, your customer wants a system that doesn't let the caller press 3 until the greeting has said 3?

 

[BrianCosta]

@Nortel4ever:

My customer wants a system that doesn't let the caller press 3 until the greeting has said 3?

Thanks

 

[IPOTS]

On the Menu module
2nd tab, Entry Prompts
Uncheck Allow prompts to be interrupted by Tone.

 

[Westi]

Wow, I hope this is a business and not a government entity. Businesses will sort themselves out as customers will simply go to the competition while government is wasting away the money we earn for them (called taxes) and sit back and torture callers because they have some sort of idea in their head how people should react.

The option to uncheck the "allow prompts to be interrupted" will not allow pressing anything until the greeting is complete
To make it work that callers are only allowed to press the options that have been mentioned you need multiple Menus with multiple recordings and put them in a row with the timeout of 0 seconds so that it doesn't sound completely idiotic. Then the first greeting offering 1 has the option unchecked to press anything while the greeting plays, then menu 2 will allow only option 1 to be pressed and so on. When you arrive at the last menu without a greeting you allow all previous options to be pressed. A lot of heavy lifting and it is hard to make the greetings not sound chopped and natural.

Joe
FHandw, ACSS, ACIS

https://www.millsidetc.com/

 

[sizbut]

Just use the start action to play the prompt and then link to the menu, or a generic action to play the prompt and then link to the menu. Set the retry and timeout to loop back to the start or the generic.

Stuck in a never ending cycle of file copying.