VMPro and On-Call Callback to on duty supervisor(s) 24x7

[Pablonhd]

I am wondering if the following is possible. The may be a challenge or may be second nature to some of you experts out there.

Process steps:
Caller leaves a voicemail.
Caller hangs up.
Voicemail system pickup a line and calls the first on duty cell number.
If there is no answer the system hangup and try the next number in the list.
If there is an answer at any time the person is asked to listen to the voice mail and confirm they received the message. The process stops here once confirmed.
The process should loop through the list of numbers until somebody get the voicemail and confirms they have revived the message.
The call list needs to have the ability to be modified at shift changes buy changing the numbers at selected list positions.

I hope this make sense. Is this "easy" to implement in VM Pro. I have a old nortel system that is doing this process that needs to be retired.

Thanks in advance.

 

[Westi]

Yes it can be setup in VmPro
Easiest is to set it up with the VmPro client.
Right click the user and adjust the outcalling numbers to your liking.

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[tlpeter]

Yes with outalling but you will need to use intuity mode!


BAZINGA!

I'm not insane, my mother had me tested!