VMPro and Duvoice on same IP500V2 2

[mforrence]

Existing customer that has existing IP500V2 and VMPro. They bought a hotel and want to integrate the property management solution. Duvoice already has this built. In a perfect world, we'd simply have both systems. Hotel rooms would be forwarded busy/no answer to Duvoice, while non-hotel users would have voicemail supported by VMPro via the standard method. Thoughts?
Mike

 

[amriddle01]

Don't see anyway around this, how does the Duvoice integrate with the IP Office?

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[mforrence]

Duvoice can interface either via analog stations or SIP stations (which adds some potential functionality). WORST case, I could add another IP500 box and put hotel rooms on it with Duvoice. However, I'd rather not...
Mike

 

[amriddle01]

How does MWI work then or isn't there any? Why wouldn't simply forwarding on no answer/busy with VM off work for those users, as you can manipulate their VM collect to go elsewhere etc

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[mforrence]

With Duvoice - MWI is controlled via TAPI so they've got that worked out. If I could find a way to directly link Property Management to IP Office without building from scratch, I would. Since Duvoice already has it built, that appears to be the "cleaner" solution - essentially using Duvoice box as middleware.

As far as simple forwarding hotel phones to Duvoice box - I don't know if it would actually open the box for "leave message" (to put it in VMPro terms).

I'm waiting for a return call from Duvoice folks - however I suspect that they won't have experience on using their product and VMPro on same system.
Thanks!
Mike

 

[hairlessupportmonkey]

just chuck it all out and put an Alcatel Omni PCX in there, it has a hotel mode built into it! ;-)

 

[hairlessupportmonkey]

there is this too

http://www.sosoftware.com/soho-hotel-solution

 

[amriddle01]

Not the most professional company name or website though

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[mforrence]

And the answer from Duvoice is..... sure, it will work fine along side VMPro. HSM - thanks for the sosoftware link - that actually looks like the preferred product for our application. However, their docs say they are DevConnect tested, I can't find reference to them on DevConnect website.

So, stars all around for playing along, thanks!
Mike

 

[amriddle01]

Don't think I helped much, but thanks for the star (no loving required HSM)

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[hairlessupportmonkey]

mmmmm - star love - ta

 

[tlpeter]

Soho workes although not with 6.0.8
they wait untill the next release before rewrite there software.
they want less bugs.

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[mforrence]

By "next release" do you mean next major (ie 7.0), next minor (ie 6.1) or next maintenance (ie 6.0.X)?
Cheers!
Mike

 

[tlpeter]

The next 6.0

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.