eaglepromopro
Systems Engineer
We use to have this handy feature with the old Nortel Call P{ilot auto attendant for the office and warehouse. Here is the description from the Nortel Call Pilot manual. I treid to find if this is an option I can built for a user or AA.
I was hoping that I could build a node to do this:
[highlight #CC0000][highlight #CC0000][highlight #EF2929]
I was hoping that I could build a node to do this:
[highlight #CC0000][highlight #CC0000][highlight #EF2929]
Adding a Park and Page nodeA Park and Page node parks a call and announces it to a paging zone, overhead paging system orboth.[/highlight][/highlight][/highlight]
The page can be repeated until the parked call is answered. Calls that are unanswered due tothe page being unanswered return to the CCR Tree.How Park and Page worksCallers who access a Park and Page node hear the "One moment please" voice prompt.
The callercannot interrupt this prompt by pressing other digits.How the call is handled depends on how you set up Park and Page. If you define a Transfer DN andselect Transfer Before Page, the call is transferred to the Transfer DN. If the call is not answered atthe Transfer DN, the caller hears the "One moment please" prompt and the call is parked.Parked callers hear hold tone or music on hold, depending on your system configuration.
CallPilotpages to the appropriate paging zone, overhead speaker system, or both. If another call is beingpaged, CallPilot waits for five seconds and retries the page. CallPilot retries every five secondsuntil the paging facility is not busy or the park timeout expires, or the caller disconnects,whichever occurs first. If the call is still unanswered, CallPilot unparks the call, plays the "Theperson you have called is not available" prompt and the call returns to the CCR Tree.The people who are paged hear the paging prompt and the park string, for example, "Electronics,please pick up...101".
The park string is played in the standard voice prompts, or customizeddigits, if you have recorded them. See the CallPilot Manager Set Up and Operation Guide for howto record customized digits. Unanswered parked calls wait for the retry interval as defined in thepark and page node's properties, and then the page is retried. CallPilot does not retry the page afterthe park timeout is reached.To add a Park and
The page can be repeated until the parked call is answered. Calls that are unanswered due tothe page being unanswered return to the CCR Tree.How Park and Page worksCallers who access a Park and Page node hear the "One moment please" voice prompt.
The callercannot interrupt this prompt by pressing other digits.How the call is handled depends on how you set up Park and Page. If you define a Transfer DN andselect Transfer Before Page, the call is transferred to the Transfer DN. If the call is not answered atthe Transfer DN, the caller hears the "One moment please" prompt and the call is parked.Parked callers hear hold tone or music on hold, depending on your system configuration.
CallPilotpages to the appropriate paging zone, overhead speaker system, or both. If another call is beingpaged, CallPilot waits for five seconds and retries the page. CallPilot retries every five secondsuntil the paging facility is not busy or the park timeout expires, or the caller disconnects,whichever occurs first. If the call is still unanswered, CallPilot unparks the call, plays the "Theperson you have called is not available" prompt and the call returns to the CCR Tree.The people who are paged hear the paging prompt and the park string, for example, "Electronics,please pick up...101".
The park string is played in the standard voice prompts, or customizeddigits, if you have recorded them. See the CallPilot Manager Set Up and Operation Guide for howto record customized digits. Unanswered parked calls wait for the retry interval as defined in thepark and page node's properties, and then the page is retried. CallPilot does not retry the page afterthe park timeout is reached.To add a Park and