Vmail

[commtech]

How do I know if my v-mail mod. is going bad???
007 MLM 4 port
Some users red lights stay on after the mesg. are cleared.
Stay on for a full day , but then go off and seem to work OK????

 

[samh30]

Dial each port directely it should answer,if not then you have a bad port.Most of the time for delayed messages or usually the problem either you don't have enough TTR(touch tone receiver)or you have bad TTR.check a previous post (Delayed messages)about the same thing,maybe it will help you.

Good Luck.

 

[rhislop]

Commtech,

Does this happen frequently? I've seen this sporadically, usually after a change in the phone system.

Does it happen to only a certain set of users? If so, it is unlikely to be the voicemail system itself. Try putting the problem extensions on a different PBX module and see if the problem follows the user or stays with the module.

Do the "stuck" message lights clear if the person calls himself, leaves himself a message, gets his message, and then deletes it? If they turn off and stay off for a number of weeks, I don't think you have a problem. If they stay on after doing this, and if your desk sets are black, then you might try putting a small piece of electrical tape over the light on the phone.

Let us know!

 

[jeepguy267]

The message light on/off command is issued by one of the voicemail ports. If all ports are busy, or if there is a lot of voicemail traffic the system will "choose" to take the next message rather than turn on/off a light. This is seen as a lower priority.

Depending on voicemail usage and number of users on the system, 4 ports might not be enough. Test further before upgrading, but keep in mind it may come to that.

 

[ken07734]

has anyone made changes to the system lately?, maybe renumbered ports or moved extensions?, I would check my vmail ports and make sure they are all in the DCG.