vmail question 1

[technicom]

Hi,
Can somebody tell me how to assigned a PRI DID number to be answeared by automated attendant after 4 rings, i really appreciate your help.

 

[jinxs]

The answer is simple, assign the extension to group coverage and assign the m/b as an auto-attd in the VM. Yet, somehow I don't think it's just that easy, what application are you looking for??

 

[technicom]

what do you mean for application, sorry .....i'm new in this kind of work

 

[merlinman]

jinxs is wanting to know what you are trying to accomplish.....

 

[technicom]

The system that i'm working right now is merlin legend with PRI DID. I need the main DID (0101)to ring the operator first, and after four rings ......the automated attendant will answer.

The other thing that i need to program is the night button,
after office hours they need the automated attendant to answer the main DID line right away.

 

[jinxs]

What I have done is assign either a phantom extension or T/R extension coverage to the VM and assign it the DID number. Then I would foward the extension to the main operator (feature 33 {extension}). That way your operator could answer multiple phone calls. Or, the other route is assign a primary coverage button to the main console of the t/r extension.

 

[technicom]

Thanks jinxs! it works!

 

[jinxs]

no prob.