VM Transfer plays message and says goodbye 3

[gregl45]

I have a partner ACS R.7 with a VM PC Card that one user when a call is transferred to VM it plays the message says goodbye and disconnects. You can leave a message through the AA it is just when the VM Transfer is used and only for 1 user.

Any Ideas?

 

[Dexman]

One thing you can try is to delete and then re-create the mailbox and see if that clears the problem.

If it ain't broke, I haven't fixed it yet.

 

[gregl45]

I reinitialized the mail box and that did clear the problem. It is weird that it started disconnecting and it was only this one box. Of course it was the program directors mail box.

 

[Westi]

Murphy has done it again, good that you got it fixed and told us that it fixed it too.
star for Dexman I would say

Joe W.

FHandw., ACS

I don't suffer from insanity
I enjoy every moment of it

 

[Dexman]

With the Partner Voice Messaging, you can provision a mailbox to play a greeting and then disconnect. I think it's called "Answer Only Mode". It sounds like the mailbox in question was operating that way.

If it ain't broke, I haven't fixed it yet.

 

[gregl45]

I think it was more murphy because you could leave a message through the Attendant menu but not if transferred from an extension or using VM transfer. The important thing is it was an easy fix and billable. Thanks for your help have a star on me.

 

[Dexman]

Thank you for those stars Joe & Greg!

If it ain't broke, I haven't fixed it yet.