VM to Email

[james1982]

We have an issue on a site that has been recently upgraded to Release 8 UR5, since the upgrade it appears that when they get a voicemail to email that the number that left the voicemail no longer appears in the message body.


We have checked this on our Release 9 and it appears to be ok.

Anyone else experienced this??? Examples below

Rel8 Ur5
-----Original Message-----
From: JoeBloggs@10.1.2.10 [mailto:JoeBloggs@10.1.2.10]
Sent: 06 January 2009 17:56
To: JoeBloggs
Subject: Voice Mail Message

This e-mail contains a voice message.
Double click on the attached file to listen.
<7575@10.1.2.10>


Rel 8 Ur 3

From: Joe Bloggs@10.1.2.10 [mailto:JoeBloggs@10.1.2.10]
Sent: 04 September 2008 15:28
To: JoeBloggs
Subject: Voice Mail Message <3210 > - missing this!!!!

This e-mail contains a voice message.
Double click on the attached file to listen.
<7575@10.1.2.10>

 

[TheMitelGuy]

Ensure you have the approperiate CallerID and internal display options enabled in your VM's class of service. I would go into your help section on the 3300 and research setting up the embedded voicemail. Granted it is already setup, but there is a good check list of items. Just go through that check list and ensure all the correct options are enabled - it sounds like during the upgrade something in your VM's COS got reverted.