VM to email routing

[knuty42]

Avaya IP Office and VM Pro 9.0

I am not sure if Avaya is smart enough to allow this but here is what I am trying to figure out.

We have DID's set up for our different clients to reach their "dedicated service desk". If no one answers they leave a VM and emails an email address that automatically opens a ticket in our CRM. Our issue is we cannot differentiate the voicemails and which clients they come from because they all are sent from 1 email address that is set up in SMTP in VMPRO. Is there a way to have each DID have a different "send from" email address so that we can automatically have the ticket opened in their correct account.

Thanks!

 

[Westi]

Nope
but you can use the incoming number in the subject line to differentiate

Joe W.

FHandw, ACSS (SME)


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