Vm To Email error with Office 365 1

[NYSTECH]

I am trying to troubleshoot an VM to email issue that I wanted to ask for some help on.
System is IP500 V2. 11.0 SP1 VM Pro using VM to email with Office 365
I started to notice the following errors from VM
SMTP - unexpected data received. An unexpected BDAT response was received.,ipoSmtpUnsuportedData,1,MAJ[/highlight]

I ran a Monitor trace and this is what I see. if I need to post whole trace I can attach as a file but, see if this works.

06/06 10:18:46.814 vmprov5s (23,5) 82c8,3470: Normalized wave file "C:\Program Files (x86)\Avaya\IP Office\Voicemail Pro\VM\Greetings\MSG08409_3166.wav" - Took 503 ms to normalize, maximum energy was 15.890178 and used factor 0.994055 to normalize, skipped 0 samples of silence (0 at beginning, 0 at end), ulaw_companding=true compandingLaw(default=-1,pcm=1,alaw=6,ulaw=7)=1, return is 1
06/06 10:18:46.839 vmprov5s (23,5) 82c8,3470: Normalized wave file "C:\Program Files (x86)\Avaya\IP Office\Voicemail Pro\VM\Greetings\MSG08409_3166.wav" - rewritten at 0.180000 FS
06/06 10:18:46.882 vmprov5s (13,5) 82c8,3470: Moving message file "JHamilton" from location "C:\Program Files (x86)\Avaya\IP Office\Voicemail Pro\VM\Accounts\JHamilton\MSG00534.wav" to "C:\Program Files (x86)\Avaya\IP Office\Voicemail Pro\VM\Accounts\JHamilton\fed1d632ccea4263a113b5d84b10bd5c.wav"
06/06 10:18:46.894 vmprov5s (09,5) 82c8,3470: Session: 00000c5e - ~IClient [Call duration: 64 secs, 0 missed packets] [Connections 0 - 0] [Buffer pool(0:1000 1:250 2:2500 3:1497) allocated:3, seq:0] [Links:11869 from 12000] [CMMsg:1 left from 1] [VM:0 NODES:0 SN:0 SCO:197 SBL:0 TASKS:6 FILES:0 Msgs:401]
06/06 10:18:47.505 vmprov5s (00,?) 82c8,8304: SMTP file size - 745
06/06 10:18:47.506 vmprov5s (09,5) 82c8,8304: CMailSocket::Create: Receive buffer size is 0x10000 bytes (64K)
06/06 10:18:47.506 vmprov5s (09,5) 82c8,8304: CMailSocket::Create: Send buffer size is 0x10000 bytes (64K)
06/06 10:18:47.703 vmprov5s (14,5) 82c8,8304: CMailSocket::EnableSSL: SSL connection using ECDHE-RSA-AES256-GCM-SHA384
06/06 10:18:47.703 vmprov5s (14,5) 82c8,8304: CMailSocket::EnableSSL: SSL connection using cipher <ECDHE-RSA-AES256-GCM-SHA384 TLSv1.2 Kx=ECDH Au=RSA Enc=AESGCM(256) Mac=AEAD
>
06/06 10:19:04.224 vmprov5s (14,2) 82c8,8304: CSMTPConnection::SendChunk: Failed to send data chunk error:00000005:lib(0):func(0)H lib
06/06 10:19:04.224 vmprov5s (14,2) 82c8,8304: CSMTPConnection::SendBodyPart: An unexpected BDAT response was received error:00000005:lib(0):func(0)H lib
06/06 10:19:04.252 vmprov5s (14,2) 82c8,8304: CSMTPConnection::SendChunk: Failed to send data chunk error:1409F07F:SSL routines:SSL3_WRITE_PENDING:bad write retry
06/06 10:19:04.252 vmprov5s (14,2) 82c8,8304: CSMTPConnection:isconnect: Failed in call to send QUIT command error:1409F07F:SSL routines:SSL3_WRITE_PENDING:bad write retry
06/06 10:19:04.253 vmprov5s (14,2) 82c8,8304: CSMTPConnection:isconnect: An unexpected QUIT response was received
06/06 10:19:04.279 vmprov5s (14,2) 82c8,8304: emailerThrd - SendRequest failed for 7267\MSG00534, error Unspecified error (80004005)
06/06 10:19:13.795 vmprov5s (06,3) 82c8,6fe0: VMServer:rocessReceiveBuffer: Received new sequenced call request for session 00000c5f (received from 192.168.1.6:4098)
06/06 10:19:13.800 vmprov5s (09,5) 82c8,6fe0: new VMAIL Client [08762088] [Connections 0 - 1]
06/06 10:19:13.807 vmprov5s (1b,5) 82c8,6fb0: VMClient::CheckInputQueue there are now 2 entries in the queue for session 00000c5f (object 08762028)
06/06 10:19:13.809 vmprov5s (23,5) 82c8,6fb0: Succeeded in loading cached sound bite "C:\Program Files (x86)\Avaya\IP Office\Voicemail Pro\VM\Wavs\AA.WAV" [uLaw] fro cache
06/06 10:19:13.809 vmprov5s (06,5) 82c8,6fb0: VMClient::RxOpen - Created dialog 02D7DC80
06/06 10:19:13.809 vmprov5s (06,5) 82c8,6fb0: VMClient::RxOpen 08762028 Main AA Module (4), session=00000c5f, dialog=02D7DC80, Fallback number is ""
06/06 10:19:18.483 vmprov5s (1b,5) 82c8,6fb0: IClient:tmfDetect 08762088 '2 (50)' at 560, length 480 - session:00000c5f
06/06 10:19:18.509 vmprov5s (09,5) 82c8,6fb0: Session: 00000c5f - ~IClient [Call duration: 4 secs, 0 missed packets] [Connections 0 - 0] [Buffer pool(0:1000 1:250 2:2500 3:1497) allocated:3, seq:0] [Links:11869 from 12000] [CMMsg:1 left from 1] [VM:0 NODES:0 SN:0 SCO:197 SBL:0 TASKS:6 FILES:0 Msgs:401]
06/06 10:19:29.172 vmprov5s (09,5) 82c8,4dd8:
06/06 10:19:29.172 vmprov5s (09,5) 82c8,4dd8: =================================================================

From what I can see it looks to be a size or SSL issue but not sure.

Any insite would be helpful.

 

[WirSysPlus]

Turn on SMTP logging in voicemail pro. The system will generate a telnet report that is easier to read than the monitor trace.
Most trouble I've seen with v-email with VMpro is due to SSL / TLS.
IMO, your best bet is to have the IT people setup a server relay instead of connecting direct to O365.

 

[NYSTECH]

I meant that was a VM Debugger trace not Monitor. Thank you for reply.