VM Pro won't send voicemail-email external - Exchange

[mobiledynamics]

IPO VM Pro. Send voicemail to email fine to email addresses within *internal* to exchange.
However, if I set a users email to johndoe@gmail.com, voicemail to email does not seem to either be sending it, or exchange is not ?

Any advice on where to start checking

 

[TouchToneTommy]

Go to General Preferences in VMPro, and check Logging for SMTP. Restart the service and do a test voicemail. Go to the logs folder and find the SMTP log for the email, read through the message to see if exchange accepted the email and will send it out, or if it was rejected as outside the domain.

 

[sizbut]

Once upon a time a long long time ago, email server's used to simple forward anything that wasn't for them - but naturally that was asking for abuse and everyone learnt to turn that off. These days, email servers have it turned off by default and will only handle emails for mailboxes in the same domain as the email server.

In the Voicemail Pro configuration, you could setup an additional SMTP entry for the gmail domain and that would then get used for emails with addresses in that domain.

The alternative is, on the Exchange server, search for settings relating to Open or Anonymous relay. It will still restrict you to which servers (like your voicemail server) are allowed to relay messages through the Exchange server. In some ways that may be better than multiple SMTP settings in the VMPro as the Exchange server is a dedicated email beast with much better display and logging of what's going on with sending and receiving.

Stuck in a never ending cycle of file copying.

 

[davea2]

In Exchange Server Configuration/Hub Transport add a receive connector with the IP addres of the VMPro machine.

Set Permission groups to Ananymous users (maybe you will also need Legacy Exchange Servers, I can't remember)
In the Authentication tab set Externally Secured.

Exchange should then accept and relay mail from the machine with the specified IP address, without authentication.
make sure you restrict the relay only to the IP address of the VMPro server or all and sundry will be able to use you as a relay.

(I am going fro memory here, I cannot currenlt connect to our exchange server)