VM Pro will not access Auto Attendants and wav files will not play 1

[TMMcN]

Have a IP Office 9.1 and VM Pro 9.1
All user VM functions works fine.
I set up a start point named CVMA under module with the call flow and set up a short code in manager to direct to that point.
The call logs show connected to Mailbox CVMA
Any start point that I set up does not access the wav file that is associated with it.

I get the standard greeting, please enter ext and # key.

Thanks

 

[snowman50]

What is the shortcode and action that you used,

Did you Save and Make Live the call flow


try eg:
*98
Voicemail collect
" name of module

 

[TMMcN]

This is exactly what I did:

*98
Voicemail collect
"CVMA

 

[janni78]

Can you post a pic of the VM callflow?

"Trying is the first step to failure..." - Homer

 

[TMMcN]

 

[holdmusic34]

Vmpro not system status.

Some songs are very, very long. This one isn't.

 

[derfloh]

Looks like you CVMA1 in your short code.

 

[TMMcN]

VM Call Flow

 

[TMMcN]

CVMA1 is in the short code

 

[joe2938]

you earlier post shows CVMA but needs to be CVMA1 from what I can see

 

[TMMcN]

Short code reads CVMA1

When I record the wav file for the prompt for the entry point, it records fine.
When I try to play it back to the extension, I get an Information box that reads "There was a problem connecting to the COM object:

 

[joe2938]

stop and restart voicemail pro service and retest

 

[TMMcN]

Just did, same issue

 

[joe2938]

try then renaming the module and short code, I have seen that in the past.

 

[TMMcN]

Just did.
when I dial the short code from the extension, it plays the recorded name from the extension I recorded the wav file from
If I insert a wav file rather than recording it, same issue.

 

[janni78]

Do you have a huntgroup or user with the name CVMA1 ?

"Trying is the first step to failure..." - Homer

 

[derfloh]

Dou you have a user or group named CVMA1?

 

[joe2938]

Try this copy all of your module call flows to a short code on the voicemail pro, so create a new short code in lieu of a module and make sure the name is CVMA1, and then retest.

 

[TMMcN]

The only thing named CVMA1 is the vm pro module

 

[TMMcN]

I have both renamed and recreated short codes on the vm pro and have the same issue.