VM Pro Spell by Name directory reversed

[cplatt7]

Just installed a new IP Office v8.1.673102 with VM Pro 8.1.9102.0. I created an auto attendant with the option for a spell by name directory by last name. When a caller selects that option and enters the last name, the system select the first names that match that spelling. If I make the directory by first name, it does the exact opposite. I have the full names in the IP Office programmed "First Last". I have restarted the VM Pro service and ran a repair on the installation without any luck. Any ideas would be appreciated.

ACSS, ACIS, CCNA, CCNA Wireless, Network+, CTP

 

[yankblan]

Just my guess, but based on what I did for a customer this is probably the case:

I had a customer who wanted to do directory search on their phone with last name (legit demand), because the IPO doesn't offer option to select first or last, only first (bad idea; should be an option in IPO).

So, I created the users with full names reversed to accomodate them, and reversed the .wav files in the VMPro; exported them, renamed them, and put them back in. Problem solved. In the VMPro modules, I put search by first name

http://interconnexionsld.ca/

 

[Westi]

crate a new module in VM Pro and try with that.

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Interrupt the silence only if you improve it by saying something, otherwise be quiet and everybody will be grateful.

 

[cplatt7]

I was actually able to fix the problem. Very strange. When I clicked on the user's full name, the cursor was way off to the right. Somehow several spaces were added to the end of every users full name (more than 50). I removed all of spaces and like magic, it started working again. Not sure how the spaces got there, I'm just happy that it's fixed. Thanks for the help

ACSS, ACIS, CCNA, CCNA Wireless, Network+, CTP

 

[yankblan]

Copy paste from an excel file maybe?

http://interconnexionsld.ca/

 

[cplatt7]

Nope, I typed them in manually using the tab key to go from line to line.

ACSS, ACIS, CCNA, CCNA Wireless, Network+, CTP

 

[Westi]

that is just another Avaya special to keep you on your toes

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Interrupt the silence only if you improve it by saying something, otherwise be quiet and everybody will be grateful.