VM-PRO serving more than one IPOffice.

[gapelbaum]

Hi,

Does any know if a VM-PRO server can server for a more than one IPOffices ?

In the positive case, which licenses are needed and how they are shared ?

The same question for the CCC server.

Does in this scenario we can include IPOffices small offices editions ?


Thanks for any helps.


Gustavo

 

[big70]

CCC-Server is a single side Callcenter, it can only monitor one side.
But voicemail Pro can be used for more than one side.
In the other side,s you program voicemail as line.
There is a docu on the avaya side.

Greets Peter

 

[IPGuru]

as per BIG 70
if you wish to use cental VM pro check the following steps

1) configure each site yo use SCN (Voip Connection, Unique extn Numbers & user names)

2) for VM settings select Line & specigy the Voip Line form the selection options

VM Pro Licence is only reqd. at the host site

CCC will require a seperate server & licence at each site.

 

[Morrack]

Note that you also need a VCM board in both IPO's.

Peter

 

[kristiandg]

I've been able to point two different IPO (a 403 and a 406) to the same VM server and they function directly, w/o the SCN. I don't know what the limitations of that are, but it does physically function. At least, it did during my "playing".

Kris

 

[gapelbaum]

Hi,

Thanks for the answers, now I read some Avaya docs about this point.

But the solution to pass the call trough Voip aren't suitable for us.

It is possible to join two IPoffices by two ways:
- IP trunk.(I believe needed for centralized voicemail,small community networking)
- E1 trunk.

and forced to pass the call trough the E1 (ISDN or QSIG) trunk ?

In this scenario we need lees VCM card capacity and have more stable and voice quality solution.


Thanks,

Gustavo

 

[Morrack]

Yes you can certainly link 2 IPO's via Qsig trunking, and you're right you don't require VCM resources as long as you are willing to tie up 1 channel on your E1 for each voice conversation. Not a bad solution at first, although you will generally be paying through the nose for your point to point (unless both units are in the same building of course). If you do go with the point to point, you can add VCM resources later and use that same connection as your VoIP pipe and stuff multiple conversations down each E1 channel instead

Peter

 

[gapelbaum]

Thanks Morrack,

Transparent E1 is cheap for us.

But in this scenario we can use a centralized voicemail solution ?

Assume that we have IP connectivity between the voicemail server and the 2 IPoffices.

Thanks again,

Gustavo

 

[Morrack]

Good point - sorry, no can do. Centralised voicemail is only available with VoIP SCN. ie. you need the VCM boards.

Peter