Hello,
I have been trying to use 'user defined variables' to route calls but getting some of the route going to the wrong modules.
My issue:
The variable somehow changes halfway through for some callers. Usually in high peak traffic.
I'm thinking that there are not enough indexes for the user define variables and thus some callers are using a different caller user variable.
Example:
I have 5 phone numbers and they go to 5 different modules.
In this module, I set a variable IncomingPhone = X , where X is the name of the phone.
All these modules goto a module to select the type of enquiry. (Enquiry module)
After the caller selects one, it divert to 5 different modules based on IncomingPhone.
Results:
What I'm getting at the moment, out of 500 calls is that probably 15 of them somehow ended up going to a different specified module. Checking with the Voice mail reporting, it starts off with the correct IncomingPhone value but switches after the enquiry module.
Just wondering if anyone else encounter this issue with version 8.0 (1011).
I have been trying to use 'user defined variables' to route calls but getting some of the route going to the wrong modules.
My issue:
The variable somehow changes halfway through for some callers. Usually in high peak traffic.
I'm thinking that there are not enough indexes for the user define variables and thus some callers are using a different caller user variable.
Example:
I have 5 phone numbers and they go to 5 different modules.
In this module, I set a variable IncomingPhone = X , where X is the name of the phone.
All these modules goto a module to select the type of enquiry. (Enquiry module)
After the caller selects one, it divert to 5 different modules based on IncomingPhone.
Results:
What I'm getting at the moment, out of 500 calls is that probably 15 of them somehow ended up going to a different specified module. Checking with the Voice mail reporting, it starts off with the correct IncomingPhone value but switches after the enquiry module.
Just wondering if anyone else encounter this issue with version 8.0 (1011).