VM Pro: Queue "Keep Holding" ann is too frequent!

[gurugreg]

Hi All,
We've just bought a new IP Office with VM Pro, CCC, etc.
Our software version is the latest, 1.43 I think.

We run a medium sized call centre. We use the
Voicemail Pro server for queueing. Our major gripe is
that the "Please keep holding" message repeats every 20
seconds for callers in the queue. Our supplier insists
this cannot be changed, but it just doesn't seem right.
We only want it to play once every 1 or 2 minutes.

I can't find any option to change this.. I would really
appreciate any ideas -- it is driving us crazy!

Thanks
Greg

 

[gjegstrup]

Everything I have ever seen about this says that 20 second intervals is what you have to live with. The only thing changes you can make here are the recordings that the user listens to.
If anyone else knows any different, I would be interested in this too.



Bottoms up!

 

[mcopini]

You could try to build in some 'stalling' actions in the 2nd queue startpoint in VMP... but for all I know these 20 seconds cannot be changed.

Kind Regards,
Maarten Copini

http://www.effecta.nl

-Please let fellow members know if their post was of any help-

 

[routermad]

If you are using voicemail pro, you could change it by using huntgroup.QUEUE node. From this node you could what ever you like!

 

[martypoe]

If all else fails is it possible to create a blank announcement? This way the caller can wait 40 seconds between announcements.

 

[mcopini]

If you try this, or any other action in the queue node, make sure the last action you use has a next field, or else the call won't be continued to the next queue node.


Kind Regards,
Maarten Copini

http://www.effecta.nl

-Please let fellow members know if their post was of any help-

 

[MrIPO]

As Standard with VM Pro, the call will return to the .stillqueued action 20 seconds from the time that it has passed the $ACD action and been placed back into the queue. You can stall this by inserting a wav file in the still queued action however this will be comsuming a VM port for the durtaion of the call listening to the extended wav file. If a agent becomes available the call will be placed to the agent 2 seconds after the wrap up timer.