I have a 3 location IP office system 9.0. The third location needs a general mailbox. I enabled voicemail on the particular extension in manager and I made a transfer point in the auto attendant to leave a message in this mailbox. We've yet to record a greeting. At this point when you call the number and hit the AA message and press the option (8) to leave a message we get disconnected. I am thinking a restart of the voicemail pro may be warranted. But all programming seems correct.
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VM Pro new mailbox
- Thread starter jsaad
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- Thread starter
- #3
Let’s see a screen shot of the AA
And transfer action details.
Strange that you had to create a mailbox for the user..I thought they were automatically created default
Have you tried calling the extn internally and prove the voicemail is connecting and can leave a message.
Are there any other extns in that location have voice mail working
Is the option 8 line connected to the transfer action
And transfer action details.
Strange that you had to create a mailbox for the user..I thought they were automatically created default
Have you tried calling the extn internally and prove the voicemail is connecting and can leave a message.
Are there any other extns in that location have voice mail working
Is the option 8 line connected to the transfer action
you don't create mailboxes on an IPO
all users and groups automatically have a mailbox (VM enable merely controls if calls automatically route to VM if unanswered)
what VM are you using?
SCN requires VM Pro acting as a central VM so anything else & you have a broken installation before you start.
Do things on the cheap & it will cost you dear
ACSS
all users and groups automatically have a mailbox (VM enable merely controls if calls automatically route to VM if unanswered)
what VM are you using?
SCN requires VM Pro acting as a central VM so anything else & you have a broken installation before you start.
Do things on the cheap & it will cost you dear
ACSS
- Thread starter
- #6
We have a voicemail pro. To investigate I logged into the IPO at the remote end where the extension is and for the extension in question the VOICEMAIL ON was not ticked. SO I ticked it and still get a disconnect. The Transfer option in the VM pro is direct to the mailbox and we have several others working similarly.
Did you check in VMPro Client and SSA if the mailbox is available? The Voicemail ON checkbox just enabled Voicemail Auto answer.
IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN
IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN
- Thread starter
- #9
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