VM Pro - modify outcalling time delay

[tanderson3733]

Here's the situation:
A customer had an old voicemail system that would start outcalling after someone left a voicemail. It would cycle through several numbers until someone answered, but in between calls it would allow them to specify a "wait time", like 5 minutes between trying one call to the next.
We set up outcalling on their mailbox and used an escalation list to allow it to route through different numbers until someone listens to the message. However with an escalation list it immediately calls the next number in the list, and for whatever reason this is not acceptable to the customer...there must be a 5 minute pause before calling the next number. We can set a 5 minute delay between rounds of calling the escalation list, but not delay the time between calls on that list.
Is there a way to do this through outcalling? Or can we set up a Whisper calling tree after someone leaves a message and somehow specify a delay between the calls? Or is there a totally different way altogether? I'm at a loss and the customer isn't really willing to accept that "it can't be done"...the system is sold and installed and our sales guy has already caught his share of heat for selling it like this, and now it's up to me to figure out how to make it work.

 

[kwing112000]

Have you looked under the administration on the Vm pro. i think you can make some adjustments there. Are you using 4.0 and the outcalling feature in the mailbox?

 

[tanderson3733]

Yes, that's how we did it. However the adjustment for "retry interval" (I assume this is what you mean) only adjusts time between rounds of calling the escalation list. When it calls the list, it calls one right after the other without any delay or any (known) way to adjust that time.

 

[ronromano]

With current VM pro this cannot be done. There is a private build that will do it. You will have to get Avaya involved but it does exist. Somewhere...