VM Pro Leave Msg

[DigitelD]

Working on an IP500 v2 Rls8 with Linux Apps Server. This customer is coming from a Nortel BCM. On that system they could press Feature 980 and the VM would prompt for the mailbox number and you could leave a message for anyone. I am trying to program a button on the phones that will do this. I have a short code created and in VM Pro I have it pointed to a Leave Mail action. The problem is I can't get it to ask me to enter the mailbox number. Any suggestions?

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[tlpeter]

You need to do this a bit different but it is possible.
Use a post dial action for this.

But instead of the extension number use $KEY

I think this will work.


BAZINGA!

I'm not insane, my mother had me tested!

 

[DigitelD]

I tried that. I went from the Start Point to the Post Dial action. Under, "Post the following action or wave file" I am not sure what to insert here. Under "to extension" I have $KEY. I want them to be prompted for the mailbox number and then have it transfer them.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[tlpeter]

You need to add a generic action in front asking which extension they want to send it to and put in a $KEY there changing it to $CP0
Then in the post dial use $CP0 as extension number.



BAZINGA!

I'm not insane, my mother had me tested!

 

[DigitelD]

OK, I have that setup. I have a Generic action with $KEY under the Generic "free format" command. I have this linked to the Post Dial action. I have $CPO under "to extension". But what do I put under "Post the following action or wave file"? It will not allow me to leave it blank.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[tlpeter]

You need to send the wav file that is recorded.
So you need to have an action in front that will be recorded like a edit playlist action.


BAZINGA!

I'm not insane, my mother had me tested!

 

[DigitelD]

Sorry but I am just not getting it. You say I need to send the wav file that is recorded. Is this the wav file I recorded in the Generic action? I'm not sure what you mean by I need to have an action in front that will be recorded like an edit playlist action. Sorry for my confusion.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[tlpeter]

I am thinking that this won't work this way.
You need to ask for the extension number and then a leave mail action
Then the leave mail destination is $CP0

So generic action with $KEY to $CP0 asking the extension number should do the trick.



BAZINGA!

I'm not insane, my mother had me tested!

 

[DigitelD]

From the Start Point I go to the Generic Action. Here I have recorded the wav file for the person to enter the mailbox number. Under "Specific" I put $KEY. Then I connect to the Leave Mail action. I have it set to leave message to "Mailbox" and I entered $CP0. I have tried different things and still cannot get this to work. It just hangs up on me.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[tlpeter]

You need to set the generix action to CPxx value.
Then set $KEY to $CP0
Free format -> CP0:$KEY



BAZINGA!

I'm not insane, my mother had me tested!

 

[DigitelD]

Generic: Select Generic command
Set CPxx Value
0
$KEY

Leave Mail: Tried Mailbox: $KEY, blank, $CP0

Still not working. I am doing something wrong.
By the way, when I entered CP0:$KEY in free format it changed to the above settings.


SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[tlpeter]

You do press a # after the extension number?


BAZINGA!

I'm not insane, my mother had me tested!

 

[tlpeter]

Try a listen action instead of a leave mail action.
I think the leave mail action does not work with $KEY or $CP0


BAZINGA!

I'm not insane, my mother had me tested!

 

[DigitelD]

It doesn't wait for me to enter the mailbox number it just says says, "Warning, your call is being recorded."

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[tlpeter]

Sorry I am forgetting something essential.
You need a menu with $ I front of
the generic action

BAZINGA!

I'm not insane, my mother had me tested!

 

[dagz]

Another approach that might work for customers coming from the Nortel's Feature-980 is to set up short codes so that they can dial #ext and get the extension's voicemail directly.

So, for a system with extensions in the 200 and 300 range, you'd set up short codes for #2XX and #3XX pointed at feature Voicemail Collect, telephone number "#"2N and "#"3N

The last Nortel MICS I played with didn't prompt for ext # when doing Feature-980 by voice, but only on the display. So this might do the trick for you.