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cztech

Technical User
Jul 2, 2003
416
US
I've searched the forum but don't see this issue addressed anywhere. Customer only uses an auto attendant after hours, so in all cases they want callers to go directly to a mailbox instead of ringing the phone for the allocated answer interval.

Right now it's setup w/ a Menu touch tone option of 1?? which goes to a transfer action. Could I associate the 1?? to go to a leave mail action? How would I setup the leave mail action, if this would even work?

This novice would appreciate any suggestions.
 
route the call to a leave Mail action.
in the Specific tab of the leave mail action set the Mailbox to $key
It is also worht checking the examples on the document CD, these cover most scenarios & can be quite helpfull.

Good luck
 
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