VM Pro Auto-Attn/Callers Menu

[jml2665]

New VMPro IPO install, need simple AutoAttn with 1 digit callers menu. "Please dial extension or press 1 for dial-by-name" Seems I can get the AA or callers menu but not both together. Any ideas? Thanks in advance
Jim

 

[bwilch]

For the ext put 1?? (assuming your ext's start with 1 and are 3 digits long) then have it transfer to $KEY

 

[jml2665]

My extensions start with 4 and are 4 digits in length, which I can get to work,
my need is to have both the transfer to these extensions and a simple callers menu, press 1 for "dial by name" together

I can get these to work separatly, but not together as one starting point

Thanks

 

[bwilch]

Basically you'll build a "menu" and have "1" and "4???" as options in the menu. When you go to the "Touchtones" you'll need to hit the green "+" sign and add 4???. Have 4??? point to a transfer module which directs to $KEY. Then for the dial by name being press 1, have a line going from 1 to the dial by name module. Then on "success" have it go to a transfer module going to "$KEY" and you should be set.

 

[jml2665]

Thanks, sounds exactly like I need it, I sure wish the documentation was clearer on the simple stuff, I will test it and let you know

 

[jml2665]

worked great, thanks bwilch

 

[bwilch]

Not a problem, glad I could help!

 

[Leemondcomm]

What happens if a wrong extension is entered???

 

[Morrack]

VMPro will attempt to transfer any 4 digit number that starts with 4, in the above example. You have to do error trapping in the IPO to catch invalid extension numbers with the following shortcode entry (valid for the above discussed example and dialplan):

SC: 4XXX
TN: 4999
F: VoicemailNode

In VMPro create a shortcode startpoint named 4999, and have it play an "invalid extension" .wav file then goto your AA module.

Peter

PS 4999 is just an example, use anything that isn't currently in use.

 

[Leemondcomm]

Could this interfear with dialling an external number at all?

 

[IPGuru]

only if you require to dial 4 digit external numbers begining with 4

or possibly local numbers begining 4 if the dial digit count is set incorrectly & the user pauses duing dialing, this would cause internal exts to be rang if they matched.

Internal numbers are always processed before short codes.

 

[juandebobo]

If you have the Engineers Tool Kit, there is a great demo on how to build a basic attnd. as well as other builds you may need.

Remember to build them as Mods though, so you can drag and drop them into other things you may build later.