vm pro auto attendant

[safecam]

question,
when calling in to auto attendant, you get a menu tree, for service 1, for sales 2, for support 3.
My question is, if I dial and extension say 202, i get sales because it sees the two. I know in the IP office you have to dial #202.
Is there a way for VM pro or IP office to absorb the #?

Thanks

 

[VanZenden]

1. Open the properties for the Menu action.
2. In the Touch Tones tab, tick 4 and select OK.
3. Add a new Menu action.
• ?Why put the 2?? in a separate menu:
Because we already have 2 in our first menu and that will take
precedence over 2?? if in the same menu.
4. Open the Properties for this new Menu action.
• Change the Token Name to Dial Extn No.
• In the Touch Tones tab, click on the Add icon.
• Enter 2?? in the Sequence box and select OK twice.
5. Add a new Transfer action and open this action’s Properties.
• Change the Token Name to Transfer Extn.
• In the Specific tab, click on the Browse icon.
• From the System Defined Variables list, select $KEY and select
OK twice.
6. Connect 4 and Dial Extn No.
7. Connect 2?? and Transfer Extns.