Hey all,
Was wondering if someone could help me brainstorm this issue. Have a client where if a call comes in and this HG is busy, calls will go into queue, this will trigger a post-dial action after 20 seconds in the first queue (post-dial sends a WAV to a paging group), and then after 20 seconds it will trigger another post-dial action in the "still queue" that does the same thing as the first post-dial action.
The problem is that if they have multiple callers in queue who came in at different times, this post-dial action will trigger, for example, every 2-5 seconds depending on when the calls came in.
The makeup of the queue and still queue,
- Queue -> Menu (timeout) -> post-dial action to paging -> disconnect
- Still Queue -> post-dial action to paging -> disconnect
Caller 1 calls in, goes into queue, after 20 seconds the first post-dial action comes into play -> after 20 seconds more the second post-dial action comes in.
Caller 2 calls in 2 seconds after, goes into queue, etc
Caller 3 calls in 3 seconds after, etc.
In the example above, it will spam the post-dial action... causing the paging group (which houses the overhead speaker) to spam a Wav file which annoys the client.
The only possible solution I can think of is to turn on "synchronize calls" in the queue huntgroup. I know certain things won't work with "synchronize calls" turned on...and we will test it out.
Anyone have any other suggestions so that it doesn't spam the Wav? Instead it should trigger the post-dial every 20 seconds regardless of when the calls came in or how many there are?
Was wondering if someone could help me brainstorm this issue. Have a client where if a call comes in and this HG is busy, calls will go into queue, this will trigger a post-dial action after 20 seconds in the first queue (post-dial sends a WAV to a paging group), and then after 20 seconds it will trigger another post-dial action in the "still queue" that does the same thing as the first post-dial action.
The problem is that if they have multiple callers in queue who came in at different times, this post-dial action will trigger, for example, every 2-5 seconds depending on when the calls came in.
The makeup of the queue and still queue,
- Queue -> Menu (timeout) -> post-dial action to paging -> disconnect
- Still Queue -> post-dial action to paging -> disconnect
Caller 1 calls in, goes into queue, after 20 seconds the first post-dial action comes into play -> after 20 seconds more the second post-dial action comes in.
Caller 2 calls in 2 seconds after, goes into queue, etc
Caller 3 calls in 3 seconds after, etc.
In the example above, it will spam the post-dial action... causing the paging group (which houses the overhead speaker) to spam a Wav file which annoys the client.
The only possible solution I can think of is to turn on "synchronize calls" in the queue huntgroup. I know certain things won't work with "synchronize calls" turned on...and we will test it out.
Anyone have any other suggestions so that it doesn't spam the Wav? Instead it should trigger the post-dial every 20 seconds regardless of when the calls came in or how many there are?
