galexa1004
Vendor
I received a call from a customer indicating that the voice mail stopped working. Go to the sight and find that the network support folks have replaced their security appliance with a Sonicwall TZ100 Wireless.
In addition to VMPro not communicating I can no longer use Manager or ping the IPO from the VM server. When I connect the VM server directly to the IPO500 4.2.23 no problems.
Network admin indicates no ports blocked but with my limited network experience the issue seems to be with the network.
I would like to advise my customer with something other than "it worked before they did their work". Would someone share what is the best practice to help the network admin resolve instead of just saying it's not my problem?
In addition to VMPro not communicating I can no longer use Manager or ping the IPO from the VM server. When I connect the VM server directly to the IPO500 4.2.23 no problems.
Network admin indicates no ports blocked but with my limited network experience the issue seems to be with the network.
I would like to advise my customer with something other than "it worked before they did their work". Would someone share what is the best practice to help the network admin resolve instead of just saying it's not my problem?
