VM PRO and IM

[GarfieldLives]

I need clarification on the Voicemail Pro and IM. I am reading some articles sayiing I can send a wav file with VM Pro using SMTP. I read other articles that say I need IM. Which is it? What situations would I need to have IM installed to VM Pro?

 

[gknight1]

Are you refering to IMS? If so.....

Voicemail Pro CAN send voicemails via email WITHOUT IMS. All you need is Voicemail Pro and an SMTP server. The message is either copied or forwarded to your email inbox. Your email and voicemail boxes are NOT syncronized this way, so you would have to delete the message from your phone and email inbox if you have it copied.

The only thing IMS does for you is synchronizes you voicemail box with you email box. If you delete a voicemail from you email inbox, then it will delete from your phone. If you delete a voicemail from your phone, it will delete the email from your inbox.

Personally i think IMS is over priced, but it does have its benefits with the whole syncronization thing.

 

[aarenot]

IMS is a great tool for selling the IPO. It has little value beyond that in a practical sense, as all it does is eliminate one delete procedure leaving only one procedure needed to delete a VM message. In most cases I have found that users want to keep a VM in EM, and delete it from the VM server on ocasion. IMS kind of makes this harder, adds to the cost to customer, and to deploy, and is only desired by the very few. I think unified messaging, IMS, is more a selling point, and may not serve the customer as well as VM to EM.
This is all my opinion, and not the customers opinion which needs to be respected on an individual basis. If they want it, want to pay for it, and meet the specs for deploying on their network, EM server, etc, go for it.