VM Pro additional port licence not enabling correct number of ports.

[Menniss]

Hi All

IP Office server edition running R11.1.3.1.0 Build 34

Wondering if anyone has noticed this?

I don't have enough VM Pro port as per the licences look like it enabling 1 port per licences not the expected 2.

I know it's wrong as I can see an odd number of VM pro ports which should never happen.

About to run up a lab system on the R11.1 GA release to see if I can reproduce and figure out when it started to happen.

 

[sizbut]

Be careful of how things are described. There is a difference between the license packages Avaya sells and the licenses entered in the IP Office system. So when you buy a Server Edition license (1 item) what you receive is a package of licenses (a server license and a voicemail ports license for 2 ports).

You may also need to tell us how you configured the licensing in the IP Office. For example are you using WebLM? The choice affects how you then configure how licenses are issue. Your IP Office may have two voicemail ports licensed but only been configured to request one of those ports.

 

[Menniss]

Thanks sizbut

It's not using WebLm PLDS file loaded directly. It's a bit odd, in licences the Additional VM Pro ports are 11 and the server edition is 2. In PLDS they have 7 licences.

I would expect the 7 licences to enable 14 ports and then an additional 4 ports for the 2 server licences. Making a total of 18 ports.

Odd that SSA is reporting a total of 11. My logic says regardless of how I am working out the ports they should always be an even number of ports?

Some screen shots.

 

[Menniss]

@ sizbut

Perhaps I am confused, when activating a licence, I have been assuming am I activating the licence therefor two ports but am I activating a port?

I have always worked on the bases that you can't split the two additional ports?