VM Pro 9.1.7 DTMF promtps only route to other modules, NOT to groups or direct ext. 2

[tcolca03]

The call routes to my Auto attendant module and I hear the announcement that I recorded.

Option 1 goto group "new" specified as New queued DOES NOT ROUTE
Option 2 goto module "Existing AA" specified as module "New AA" ROUTES OK
Option 3 goto group "Service" specified as Service Queued DOES NOT ROUTE
Dial by name doesn't route
Option 2 Existing AA doesn't route to groups either.
All auto attendant prompts don't route to groups, dial by name (I know you need to state your name in the mailbox), or direct extension dial.

Last week, these were working just fine. However, I lost all programming in VMPRO every time I logged out. Even when I exported then imported the config, the programming was just gone. I reinstalled the service and client and that was fixed. But now the prompts aren't routing.
I double checked all vmpro programming and it seems to be ok.

Any thoughts out there?
screen shot attached.

 

[janni78]

If you wanna transfer to a huntgroup or extension you should use the "Transfer" icon and not "Goto".

Goto is used to route to other modules etc in VM Pro.

"Trying is the first step to failure..." - Homer

 

[IPGuru]

Goto is used to route to other modules etc in VM Pro.

and often not the best way to do that, it is often better to drag the module into the call flow as a subroutine.

but as stated you should be using a transfer to transfer a user to a group or extn (or even an external number0



Do things on the cheap & it will cost you dear

 

[intrigrant]

As said, you cannot transfer to a queued or still queued action.

 

[tcolca03]

Thank you! Its working using your suggestions!

 

[intrigrant]

Stars are falling...

 

[TouchToneTommy]

AND, you can not have option 1 in the menu, and also have extensions in the 1xxx range (at least natively).

You need to connect 1 to another menu with a 2 second timeout to the 1 destination, and ??? to collect 3 more digits, with a Transfer to 1$KEY (1 and the 3 collected digits)

 

[intrigrant]

haha, i have seen that but it was not part of the question and i only answer questions.
Free advise is not my thing unless i got paid for it.

 

[janni78]

"Trying is the first step to failure..." - Homer