VM Pro 3.2(39)

[94astro]

Hello Pros,

I have a client with an IP Office 403 3.2(69) with a VM Pro 3.2(39) running on a virtual server. The VM Pro stops working about once a week or so. Restarting the service does not help. Restarting the entire server is what gets it back up. I don't find any errors in the server's log that help. These issues did seem to coincide with moving the system to a new building.

I checked on support.avaya.com and 3.2(39) is the latest version for this release. I'm not sure what else to do, so I was planning to re-install the VM Pro and re-installing it. On the newer versions which I'm familiar with (8.0+), an uninstall/re-install will restore all voicemail greetings, is that the case with this older 3.2? Any suggestions are appreciated.

 

[Westi]

You could run later releases of the Voicemail software. You could easily install R4.2 (even later if you want to be more adventurous) and see if that solves your issue. You could even do R7 or R8

What is the OS of the virtual machine?
R3.2 is not supported on anything new, I actually think that it stopped at WinXP or server 2003 so that may be an issue.

Uninstalling and reinstalling is not a guarantee for restoration of greetings. A full backup and then reinstalling is a better idea because then you have a backup you can restore.


Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[94astro]

The 'server' is running Windows 7 Pro. I'll do a backup and get it up to a later version. Thanks for the info!