VM PRO 2.1 mailbox issue

[safecam]

I'm using VM PRO 2.1, when I call the users mailbox I get the greeting but then get a quick beep and get bump off to other options.This happens periodically.
Is it possible that the VM PORTS are busy?

thanks

 

[Morrack]

Not a chance. I am having this problem also, it is caused by touch-tone bleed through when the user records their greeting. When they press 2 to finish the recording part of that dtmf is captured at the end of the recording. When the greeting is played back to a client, the VMPro hears that dtmf and think the caller pressed a digit to terminate THEIR recording, and says to the caller "no message to send (because it was too short), press *7 to access your mailbox blah blah blah"

If you use generic greetings that don't give out todays date (ie you don't record your greeting every morning) a temporary work around is to use a .wav editing program (like goldwave) and manually delete the dtmf tone at the end of each users greeting.

Peter

 

[Morrack]

Of course I meant to say "...when they press # to finish the recording..." in the post above. Shows you how often I record my greeting

Peter

 

[safecam]

thanks morrack

 

[IPGuru]

Although it is 2 in IPOffice mode, So you wre technicaly still correct ;-)

 

[IPGuru]

Although 2 is not used by vm pro while leaving a msg in IPOffice mode.

Perhaps that is why I have not come accross this problem in person yet

Maby you should switch modes? ;-)

 

[Morrack]

blah blah blah blah

Can the peanut gallery please contain themselves, thank you ;-)

Peter

*grin*

 

[amccarville]

So, does anyone know of a more permanent fix to this issue?

Thanks,
Andrew

 

[IPGuru]

This was originaly posted way back when V2.1(15) & VMP2.1.5 were still in use
I would suggest reesting using V2.1(27) & VMP 2.1.14

 

[digital12188]

The easy work around for this is to have the user re record their greeting and "pause a moment" before pressing 2..