VM outdialing not working with T1-PRI 1

[StuM]

We have a new MICS 5 with NAM 4. T1-PRI is working for both inbound and outbound calls. But we can't get VM to call forward to an outside phone # unless we use the back-up Potts CO lines. Has anyone seen this ?

 

[Roldan]

I had the same issue on a NAM with a T1, what worked for me was putting in the area code along with the number without the 1 for long distance. I hope this will help.

 

[StuM]

I give it a try!

 

[mroberts]

Your trying to do an external transfer point off of a CCR tree?
With PRI/ T-1 you will need to set the outdial to use line 010 instead of pool1. MRoberts
mroberts@americaii.com
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[StuM]

What is the significance of "line 010" ?

 

[mroberts]

Well, acutally I have always used just line 001 but what I have found is that for some reason the vmail chokes when trying to use a pool with a PRI. When you use the line it takes the whole span and works great. MRoberts
mroberts@americaii.com
If you find a tip helpful, please mark it as such.