Vm not answering on 1 extn

[seryozha]

I have an extn that the VM will not answer. It will ring the 5 times like the group cover is set to, and then it will ring the operator. I have verified the extn is not forwarded anywhere and is not covered. Below is a print of the extn. any thoughts? Thanks.

----- Site: Manual. Captured: 01-Mar-11 -----
EXTENSION INFORMATION


Extn SS/PP Type
443 5/22 4412D+

CTI Link : No Alarms: ACTIVE
Pool Access : 6
Page Group :
Primary Coverage :
Secondary Coverage :
Coverage Group : 30
Call Screening : OFF
Group Coverers : 770
NS Groups :
Auxiliary Work Time : NOT ACTIVE
Group Calling Member: 774
Group Calling Log In:
Agent ID :
Pickup Groups :
Allowed Lists : 0
Disallowed Lists :
Restrictions : TOLL RESTRICTED
ESS Sup. Status : NOT ACTIVE
ESS Restrictions : ESS-0 - NO RESTRICTION
Auto Callback : OFF
Call Waiting : OFF
Abbreviated Ring : ON
Line Preference : ON
Shared SA Ring : ON
Receive Voice Calls : ON
Coverage Inside : ON
Forwarding to :
Delay Forwarding : 0
Rmt Call Frwd Pool :
ARS Restriction : 3
Forced Account Code : No
Microphone Disable : No
Rotary Enable : No
Remote Forward Allow: No
Trunk Transfer Allow: No
NS Exclusion : No
Voice Announce Pair : No
Voice/Data Pair : No
BIS/HFAI : No
Language : English
Authorization Code :
2B Data Port : No
Primary Ring Delay : 2
Secondary Ring Delay: 2
Group Cover Delay : 5
HotLine Extension : No
Networking and ISDN Display Preference: NUMBER
Service Observer:
Service Observing Group:
EXTENSION INFORMATION


Extn SS/PP Type
443 5/22 4412D+

Button 34 *21 Blank Status None
Button 33 *21 Blank Status None
Button 32 *21 Blank Status None
Button 31 *21 Blank Status None
Button 30 *21 Blank Status None
Button 29 *21 Blank Status None
Button 28 *21 Blank Status None
Button 27 *21 Blank Status None
Button 26 *21 Blank Status None
Button 25 *21 Blank Status None
Button 24 *21 Blank Status None
Button 23 *21 Blank Status None
Button 22 *21 Blank Status None
Button 21 *44 ES2 Status Off
Button 20 *20 Feature Status None
Button 19 *21 Blank Status None
Button 18 *781 Headset Hang Up Status None
Button 17 *21 Blank Status None
Button 16 *21 Blank Status None
Button 15 *21 Blank Status None
Button 14 *21 Blank Status None
Button 13 *21 Blank Status None
Button 12 *21 Blank Status None
Button 11 *21 Blank Status None
Button 10 *47 Do Not Disturb Status Off
Button 9 *56 Direct VoiceMail Status Off
Button 8 *9 Pickup General Status None
Button 7 *22 Group Page 799 Status None
Button 6 *22 Group Call 770 Status None
Button 5 *782 Headset Status Status Off
Button 4 *775 Recall Status None
Button 3 *18 SysAcc-OO Ring Status None
Shared System Access:

Button 2 *16 SysAcc Voice -I Status None
Shared System Access:

Button 1 *16 SysAcc Ring -I Status None
Shared System Access:




----------------------------------- ANNOTATION -----------------------------------

 

[papagigo1]

Is there a mailbox built (with a phone) for this extension?

Mike

 

[seryozha]

yes. i have also tried re-initializing the mailbox

 

[papagigo1]

Is it Merlin Messaging ?

Mike

 

[seryozha]

yes, merlin messaging

 

[papagigo1]

This is a long shot but are all the extensions that are part of the licensed ports on the Messaging set to rotary?

Can you log into that mailbox like you wanted to listen to a message?

 

[TouchToneTommy]

Sounds dumb, but delete it from Coverage Group 30, and then re-add it.

 

[papagigo1]

That's worth trying, I don't see anything wrong with the station.

Mike

 

[seryozha]

done that tommy i think i figured it out though. Waiting for the user to re setup their VM though to confirm. What i figure it was, was we had recently changed the extns to a 5 ring cover delay from a 3 and the transfer delay was still on 4, so i upped it to 6.

 

[seryozha]

seems the transfer return was probably the issue as it is working now. Thanks

 

[merlinman]

Yep, GROUP COVER DELAY was 5 in the print out.

However, sometimes they seem to go for more rings than that.

http://home.comcast.net/~merlinman