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VM Lite cannot access mail box

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gregl45

gregl45

Technical User
Apr 4, 2006
230
US
I have a customer who uses VM Lite. When they press 8 during the message to access the VM Menu nothing happens. This had been working before but yesterday they tried to change the recording and it would not work. any ideas?
 
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Its an Avaya thing "corruption2 of the mailbox, if this was working and is now, not then rename the user i.e Mark to Mark 1, restart the VM server a new mailbox will be created, then it will be fine, you can then rename the Mark 1 back to Mark
 
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It works with a shortcode set up a button for them. Thank you
 
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