VM light (not MW lamp) not flashing

[gNatq]

Phone: NEC iSeries 124i
VM: NVM series

Is there a reason why the voicemail button light would stop alerting us (by flashing green) when a new voicemail arrives?
How would I fix it so that it starts flashing again when new VMs arrive?

-Nat

Nat Cauldwell
Network Administrator
Integrated Control Corp.

 

[OzzieGeorge]

Have you checked the setting in your voicemail?
It could be set not to light your lamp or it could be set to light an alternative.

 

[gNatq]

I went through the settings for my phone and made sure that the button was programmed as a voice mail key. Then I went into the phone system settings and followed the procedure in the manual for setting up voice mail and all the settings were correct. Then I went into the programming for the VM and verified all the settings there were correct.
This was previously working. It just randomly stopped one day.

-Nat

Nat Cauldwell
Network Administrator
Integrated Control Corp.

 

[OzzieGeorge]

Just realised this is a 124i which unfortunately is not a system I work on however most voicemails have the option of an alternate notification which could have been activated by accident. Best I can suggest in the circumstance sorry.

 

[gNatq]

Thanks for your suggestions. I fixed it.

First I rebooted the VM box. That didn't work.
Then I found the hardware manual for the 124i and figured out how to reboot the phone system (which is basically unplug it and plug it back in - pretty stupid if you ask me). That didn't seem to work. But about 10 minutes later my VM light started flashing. So I guess that did it.

Nat Cauldwell
Network Administrator
Integrated Control Corp.

 

[OzzieGeorge]

As with all NEC systems, if all else fails reset the system. Back in the days of the SDS a system reset was almost the first thing you tried for any fault.