techbrain1
Technical User
Hi,
Please help me with this scenario ,
"an external call is suppose to land on operator phone extension 200 and ring for 4 counts and when no one picks the call after 4 rings, it should route to another phone extension 224 and if after 4 ring counts no one picks, then the VM should intercept the call".
I have configured all that and recorded a simple voice message on extension 224 to intercept the call after 4 ring counts.But any time i test the configuration the VM does not intercept the call after the second phone extension has rung for 4 rings.The call drops after the 4 ring counts on the second phone extension 224.
Please I need your guide lines.
Please help me with this scenario ,
"an external call is suppose to land on operator phone extension 200 and ring for 4 counts and when no one picks the call after 4 rings, it should route to another phone extension 224 and if after 4 ring counts no one picks, then the VM should intercept the call".
I have configured all that and recorded a simple voice message on extension 224 to intercept the call after 4 ring counts.But any time i test the configuration the VM does not intercept the call after the second phone extension has rung for 4 rings.The call drops after the 4 ring counts on the second phone extension 224.
Please I need your guide lines.