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Visual feedback-logged into hunt group

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BillIT

MIS
Mar 13, 2008
8
US
Is there a way to get visual feedback on the phone to tell a user if they are logged into a hunt group?

The users in our call center log into 3 hunt groups.

I set up 3 buttons (4412D) to log in and out of the hunt groups. It works, but, it doesn’t give any visual feedback, to let people know that the login or logout has worked correctly.

How can I set something up to let people know that they are now logged into a certain hunt group? Something on the display? One of the lights?

Our phones do show a "G" in the display to say they are logged into a hunt group, but it only works for ONE hunt group. I need visual for 3 hunt groups.

We use Phone Manager Pro to log in and out of hunt groups and it shows a check box, which is great. I'm trying to replace Phone Manager Pro with a button to log in and out.

We're using IP406v1 and 4412D phones and 4406.
 
You could use Microsoft Live Communication Server (LCS) so if they login with the Phone Manager/Messenger you can see the user in the BLF turn Green.
And when they log off it will turn Grey.

Greetzzz....Bas

y1pzZTEUdok1vrI5cLb3FdPX4PgTPlSONkb5WPjz0x50etSujaMSmhdRCbOx9vASnrRNzzXv0IxNQA

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It works! Now if only I could remember what I did...
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Under Button Programming, you can use the Hunt Group Enable feature while specifying the group you want to be a part of. I have tried this on my 5410, and the HuntGroup shows with an arrow when a member, and no arrow when logged out.

This should work the same with the 4406 and the lights.
 
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