Vista shares unavailable after AV install/removal 1

[JockMullin]

I know little about Vista, but have become reluctantly embroiled in helping a friend who has Vista Home Premium on which he has been sharing public folders with no problem.

Then he installed Norton 360, and found he could no longer see the Vista shares from 2 XP boxes on his network. So he uninstalled Norton, but still no joy.

I have connected remotely to his Vista machine. It has internet connectivity and browses the local network and shares on the XP machines and can ping them. However the reverse is not the case - the XP systems cannot see the Vista box on the network, nor ping it nor access the shares. All are in the same workgroup.

I have looked at the network setup on the Vista system and it looks OK. Network discovery is ON, file sharing is ON, public folder sharing ON with password, printer sharing ON with password, password protected sharing is on, media sharing is OFF.

I tried turning password protection off, no change, so turned it back on.

I ran Symantec's Norton removal tool - didn't seem to do anything.

I did a netsh int ip reset and restarted the system - no change.

I also notice the Windows firewall is refusing to start with a service specific error code 6801.

It looks like Norton has kind of clobbered this machine. Anyone have any advice how to proceed. Thanks in advance.

Jock

 

[BadBigBen]

FIXED IT! - For all having this specific problem, please follow these steps!!

Open a "run as administrator" command prompt.

Go to "c:\windows\system32\config\TxR" (or the equivalent location on your PC)

- run "attrib –H –S *" to make all hidden files in the directory visible.

- run "del *.blf"

- run "del *.regtrans-ms"

- reboot the machine

Source: Windows Firewall wont start, Error Code 6801 in Eventlog viewer

Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
How to ask a question, when posting them to a professional forum.
Only ask questions with yes/no answers if you want "yes" or "no"

 

[JockMullin]

Hi BadBigBen

It worked! Not only does the firewall work now but server functionality is also restored.

Thank you so much - you're the MAN!

Best regards
Jock

 

[BadBigBen]

Glad that it worked for you, and thank you for posting back that it did the job for you...


Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
How to ask a question, when posting them to a professional forum.
Only ask questions with yes/no answers if you want "yes" or "no"