VirusScan 7.1 doesn´t update the dats correctly

[Sephir0th]

It happens to me in a group of workstations, all running NT4
the pc sees the repository, it starts updating the engine, it doesn´t need to so it skips that step and after that when it starts updating the DAT files, there´s a message "unable to update DAT files to version XXXXXX"
it then exits the autoupdate feature. i have tried restarting the framework service, restarting the pc, i have also checked that the repository is ok (it IS ok, a lot of other pcs update with no problems from there)
any ideas???? thanks a lot!!

 

[Sephir0th]

i don´t really remember EXACTLY what was the message, maybe it was "unable to update" or maybe it was "update to DAT version XXXX failed"
i just remembered that, just that

 

[theboyhope]

Nothing in the log?

 

[Sephir0th]

nop, just the same as appears in the autoupdate window (i checked it out). it just doesn´t update and gives no apparent reason has it happened to you sometime?

 

[Sephir0th]

here´s the log file which indicates exactly what the error is

12/23/2003 2:07:54 PM ADMRECURSOS\Administrator Starting VirusScan task: AutoUpdate
12/23/2003 2:07:55 PM ADMRECURSOS\Administrator Starting update session.
12/23/2003 2:07:56 PM ADMRECURSOS\Administrator Checking update packages from repository epo-ftp.
12/23/2003 2:07:57 PM ADMRECURSOS\Administrator Initializing update ...
12/23/2003 2:07:57 PM ADMRECURSOS\Administrator Verifying catalog.z.
12/23/2003 2:07:57 PM ADMRECURSOS\Administrator Extracting catalog.z.
12/23/2003 2:07:57 PM ADMRECURSOS\Administrator Loading update configuration from: Catalog.xml
12/23/2003 2:07:59 PM ADMRECURSOS\Administrator Searching available updates for Agent 3.1.1.
12/23/2003 2:08:03 PM ADMRECURSOS\Administrator Searching available updates for PCR.
12/23/2003 2:08:04 PM ADMRECURSOS\Administrator Searching available updates for VirusScan 7.1.0.
12/23/2003 2:08:05 PM ADMRECURSOS\Administrator Searching available updates for Engine.
12/23/2003 2:08:06 PM ADMRECURSOS\Administrator Product(s) running latest Engine.
12/23/2003 2:08:07 PM ADMRECURSOS\Administrator Searching available updates for DATs.
12/23/2003 2:08:08 PM ADMRECURSOS\Administrator Downloading PkgCatalog.z.
12/23/2003 2:08:08 PM ADMRECURSOS\Administrator Verifying PkgCatalog.z.
12/23/2003 2:08:08 PM ADMRECURSOS\Administrator Extracting PkgCatalog.z.
12/23/2003 2:08:08 PM ADMRECURSOS\Administrator Loading update configuration from: PkgCatalog.xml
12/23/2003 2:08:09 PM ADMRECURSOS\Administrator Starting DAT update.
12/23/2003 2:08:10 PM ADMRECURSOS\Administrator Update failed to version 4.0.4310.
12/23/2003 2:08:19 PM ADMRECURSOS\Administrator Update Finished
12/23/2003 2:08:20 PM ADMRECURSOS\Administrator Closing update session.

 

[theboyhope]

No, it hasn't happened to me: I don't have any NT clients.

What NT service pack are you on?

 

[Sephir0th]

they have SP6...
virusscan enterprise needs it or else it won´t install

 

[theboyhope]

*nods* - yeah, that's why I asked.

*scratches head*

 

[Sephir0th]

strange......... really weird
well, i hope that someone else know how to fix this problem!!
thanks for the help anyways

 

[Eroxx]

There are log files on the workstations that may give you more insight to the problem. I don't remember what they are called, but they are in the Vshield installation directory and are straight forward.

 

[Sephir0th]

that´s the autoupdate task log that i retrieved directly from the workstation
it´s not the agent log