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Virus issues - HijackThis log

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englisherry

englisherry

Technical User
Jun 29, 2009
1
US
I have the free 8.5 version of AVG, but recently started having major virus issues and can't seem to keep them gone. Can someone look at the log and point me in the right direction? Where to start to completely get rid of these? Thanks in advance,
Sherry


-------------------------------------
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:57:24 AM, on 7/4/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\DISC\DISCover.exe
C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\DISC\DiscGui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\DISC\DiscUpdateMgr.exe
C:\WINDOWS\arservice.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\eHome\ehmsas.exe
c:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\DISC\DiscStreamHub.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\ALCXMNTR.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
c:\windows\system\hpsysdrv.exe
C:\Program Files\Java\jre1.5.0_05\bin\jusched.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\ARPWRMSG.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\HP\KBD\KBD.EXE
c:\windows\system\hpsysdrv.exe
C:\WINDOWS\system32\WISPTIS.EXE
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
R3 - URLSearchHook: (no name) - *{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [AlwaysReady Power Message APP] ARPWRMSG.EXE
O4 - HKLM\..\Run: [HPHUPD08] c:\Program Files\HP\Digital Imaging\{33D6CC28-9F75-4d1b-A11D-98895B3A3729}\hphupd08.exe
O4 - HKLM\..\Run: [DISCover] C:\Program Files\DISC\DISCover.exe
O4 - HKLM\..\Run: [DiscUpdateManager] C:\Program Files\DISC\DiscUpdateMgr.exe
O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - .DEFAULT User Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_05\bin\npjpi150_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_05\bin\npjpi150_05.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: (HKLM)
O16 - DPF: {18C3FD15-74F6-4280-9C98-3590C966B7B8} (SkillGam Control) - O16 - DPF: {1A1F56AA-3401-46F9-B277-D57F3421F821} (FunGamesLoader Object) - O16 - DPF: {33E54F7F-561C-49E6-929B-D7E76D3AFEB1} (Pool Control) - O16 - DPF: {3D3DBC64-0D21-4EA4-94EE-86D6D9B31C0C} (MoneyList Control) - O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe

--
End of file - 8464 bytes
 
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What are these, do you know? Do you play any online games?
O15 - Trusted Zone: (HKLM)
O16 - DPF: {18C3FD15-74F6-4280-9C98-3590C966B7B8} (SkillGam Control) - O16 - DPF: {1A1F56AA-3401-46F9-B277-D57F3421F821} (FunGamesLoader Object) - O16 - DPF: {33E54F7F-561C-49E6-929B-D7E76D3AFEB1} (Pool Control) - O16 - DPF: {3D3DBC64-0D21-4EA4-94EE-86D6D9B31C0C} (MoneyList Control) - O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) -
Click to expand...

If not, I'd remove those.

I'd also try the following:
[OL][LI]Free Online Scan by Trendnet PC Micro[/LI]
[LI]Download, install, and run Malwarebytes AntiMalware[/LI]
[li]Download and run SuperAntispyware[/li]
[li]If you don't already have it, download, install, run MS Windows Defender[/li]
[li]Download, install, and run CCleaner[/li]
[li]Download, install, and run IOBit Advanced System Care[/li]
[li]You can also download, install, and run Glary Utilities - does almost the same as Advanced System Care. I personally like using both, as it seems one will catch things the other misses... similar to the malware scanners.[/li]
[li]Once you've done some clean-up, Turn off System Restore, reboot, scan again with at least one of the scanners. Remove anything found, reboot, and then re-enable System Restore. The reason is that many baddies like to hide in System Restore files.[/li]
[li]After all of that is done, it wouldn't hurt to also download, install, and configure SpywareBlaster[/li]
[/ol]

Of course, after all of that, it wouldn't hurt to run a fresh HJT log and post it here.

And unless you really want all those extra apps, there are a few I'd personally remove:

All the HP software - such as the HP updates, HP separate support, etc... any "custom" HP apps... just make sure you have system restore enabled before removing any, so that if it seems like anything isn't working correctly, you can go back to before you uninstalled each. You shouldn't have any issues, but using system restore is just a good idea for installing/uninstalling hardware and software.

I'd also remove all of these:
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
Click to expand...

That is unless you prefer going to all the HP sites. I'm not crazy about anybody taking over all of my web defaults, OEM or not.

--

"If to err is human, then I must be some kind of human!" -Me
 
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