I have a customer that calls at least once a week. The problem is always the same. His computer reports a virus and tells hime to run AVG. He does and the virus is still on the computer. The virus is in c:\restore...... or c:\system_restore.. or something like that.
I take him through the steps to turn off system restore and then restart it, which of course deletes the virus.
My questions are: if a virus is in the system restore folders is it active? and how does he wind up with a virus in system restore all the time. Yes it happens to other customers occasionally but it happens to this guy weekly.
I take him through the steps to turn off system restore and then restart it, which of course deletes the virus.
My questions are: if a virus is in the system restore folders is it active? and how does he wind up with a virus in system restore all the time. Yes it happens to other customers occasionally but it happens to this guy weekly.