Virtual DN and Set Relocation: Not a Good Match?

[PTerrell]

I have posted my "many adventures" with virtual DNs and VMIs to make a fax server compatible with a Norstar MICS. I would like to post an observation and wonder if others have noticed it as well:
A virtual DN will stop working if the DN is rung with Set Reloction turned on.

I setup a couple of spare sets and a dozen Answer DNs. I setup spare ports with the DN, created lines with Recv'd and PrimeSet, and punching a phone down temporarily while I setup call forwarding. The virtual DN would ring twice on the phone and then forward to my VMI.

I had to move a users phone, so I turned on Set Relocation for about half an hour. When I went back to my phone closet, I observed that the calls were no longer forwarding. The phone I had hung the virtual DNs on was just ringing and ringing. So I had to repunch down a phone and reset the call forwarding.

Since my company has gotten used to moving agents offices around during the middle of the day, Set Relocation is really a good thing. But "randomly" losing virtual DNs is not good.

(I had a "test" system under 5.0 and originally blamed this behaviour on 6.0. But I think that it is a problem with Set Relocation as I did not have the Set Relocation turned on when I was testing.)

 

[Norstarguru]

Set relocation is a real bad thing if you do not leave the sets plugged in for at least 12 minutes before removing them!

Virtual DN's are not supported with Norstar-(And I know you have it working)-It's not suppose too but it does if you plug up make it work then unplug the phone you are tricking the norstar into believing there is a set there, if you would like to set this up the proper way set up an ASM..You randomly lose the Virtuals because it is not supported.


norstarguru

http://www.1stalliancecom.com

 

[PTerrell]

Thanks norstargur!! I wish that I had known that--I just had the phones plugged in for a couple of minutes.

Perhaps Jerry can update the FAQ with that info...