Viking PA 2A not timing out?

[telemarksman]

I put in an ACS R6 for customer who had an old IP Office that he did not like.
He had an existing Viking PA2A paging / loud ringer combo already setup.

Now when he hits the all page button I think it is *70, but it may be *71?

Anyhow, because he is an older gentleman he does not hang up his Ext.10 after one of his employess answers him via hands free answer back.
So after about 25 seconds the Ext. 10 which originated the all page starts getting an obnoxious busy tone type of warble?

Any ideas on programming an auto disconnect situation?

Thank you all!

alwayslearning

 

[budbyrd]

That is not the Viking. That is a normal Partner 'You left your phone off hook' signal. The only thing you can do about it is to hang up your phone.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[telemarksman]

budbyrd, Thank you
I told customer repeatedly that he needs to hang up his phone.
Apparently one of his previous systems may have done a " time out', or an automatic disconnect.
So he is adamant I figure this out.

But I keep telling him to " Hang up your phone!"

alwayslearning

 

[teletechman]

He is not using handsfree answer intercom HFAI because it would disconnect when the calling party hung up. He is pressing his speaker button to answer the call. Check his phone to see if the HFAI button is lit. If it is then all the caller needs to do is dial Intercom *(star) and his extension. If he is originating the call he needs to hang up.
Mike

 

[telemarksman]

The owner is doing an all page because the employees are highly mobile in the Auto repair shop

alwayslearning

 

[teletechman]

as the originator he has to hang up no other option except to call the users direct extension. The IP Office does what he asked to have done but he does not like it.
Mike