very weird auto attendant request 1

[rcc1000]

Hello all,

Have a customer asking for maybe the impossible.
They are a dentist office with numerous elderly customers.

When their auto attendant happens to answer (right away at night & after 3 rings during the day) they have in the recording press 0 to leave a general message & that works fine, via goes to receptionist VM
The problem is these elderly customers don't press 0 & continue to listen to the recording, then still don't press 0 & don't press anything at all.

There's a 9-10 second delay before it goes to the Fallback Ext.
Basically the AA is doing what it's suppose to, waiting for the caller to choose an option.

Is there a way to shorten, or even get rid of that delay?

I'm testing it on our 9.1.12 with embedded voicemail.

My customer actually has a basic system, but both do the same.
Seems like no one even looks at this site's Basic/Partner tech questions & I even told my customer theirs is a basic & the Essential system is better & would probably work the way they want.
After testing back in my office, like I said they both do the same.

Thanks for all replies

 

[Qzwsa]

On Essential embedded voicemail there is an option on the first tab of the auto attendant. 2nd option down is Maximum Inactivity, set by default to 8 seconds.

Maximum Inactivity
Default = 8 seconds; Range = 1 to 20 seconds.
This field sets how long after playing the prompts the Auto Attendant should wait for a valid key press. If exceeded, the caller is either transferred to the Fallback Extension set within the Incoming Call Route used for their call or else the caller is disconnected.

- Qz

 

[rcc1000]

Thanks so much Qz,
Totally overlooked that.