very slow connection with V92 modem, 2nd modem used

[ando57]

Hey Guys,

I am having trouble with a 56k modem in a customers ‘HP Pavilion 743’ running ‘XP Home’, the problem is that it is only connecting at 25-35 kbps and the connection drops after about 25 minutes.

The customer has a laptop in the house that when connected using the same cabling will get a sustained connection of 44 kbps.

· There are no other applications running in the background
· All garbage has been disabled in MSCONFIG
· There are no extention cables just a short connecting cable provided with the modem to the wall (same cable is used with the laptop)
· Modem uninstalled/reinstalled in device manager
· All connections removed and just this dial-up connection set up again
· Problem persists 25-35 k/bits
· Windows updates turned off, nothing like kazaa etc on the pc
· Sent engineer to replace internal v92 modem
· New modem and the problem persists low speeds and dropouts
· Had phone line checked, 99% clear
· Sent out HP recovery disks and Norton 03 package
· Destructive restore completed
· New modem still as slow as the new one

Any comments will be gladly received.

Kind regards,



Jeff Anderson

 

[Comtech]

Answers here:thread602-539074 don't double post.

Cheers,
Jim

http://members.cnx.net/reboot/