VERY FRUSTRATING!!! PLEASE HELP!!

[countymounty]

Trying to upgrade Norton Anti-Virus subscription and the Activation Screen will NOT go away!! I paid for and downloaded the upgrade from the Symantec website followed the directions for installation and it said it was complete but every time I start my computer or the program an Activation Screen pops up. The screen is white with a "Back" Button a "Next" Button (which is grayed out) and a "Activate Later" Button, none of which work. I have tried every suggestion that is on Symantec's website and nothing works I have tried to contact Symantec’s tech support with no avail. Could there be a virus in the computer preventing certain sites to work or come up? I can not get to Symantec's, Trendmicro's or any other online security check websites as well as Microsoft's windows upgrade website.

VERY FRUSTRATING!!! PLEASE HELP!!

 

[wahnula]

Have you tried booting into Safe Mode with Networking (press F8 during boot) and scanning? Have you tried System Restore, then scanning? Many works/viruses will not allow you to visit pages with "symantec" "trend micro" in the title like Blackmal.

Copy and paste this into your browser for more info:

[URL unfurl="true"]http://atstake.com/avcenter/venc/data/w32.blackmal.e@mm.html[/URL]

 

[wahnula]

Well, since all that link does is redirect you to a Symantec Page and you have the virus or a variant the page should still close. From the Symantec technical details:

Closes windows whose title contains any of the following strings:

* SYMANTEC
* SCAN
* KASPERSKY
* VIRUS
* MCAFEE
* TREND MICRO
* NORTON
* REMOVAL
* FIX

Sorry...if the page doesn't open there's your sign. I can't believe Symantec has not been of more help. Try again, you may get a better CSR.

Tony