Verizon Services needed

[DavidPCox]

My experience is more with the data side of things but I'm trying to get some info for needed phone services and I don't want Verizon to give me some bad info.

Before I started, my company went with a new upstart in town that is a Clec. THey set up our 2 offices (connected via PTP T-1) with a VOIP system using Polycom phones and their own VOIP solution in their office. We connect to their office via fiber.

We've had terrible problem with static, dropped calls, voice cut-outs, etc. Under their advice we install new router and new switch (even though our network traffic was very low) anf the problems persist. We're now looking at going back to a digital system (actually hybrid to our remote office) and need to order Verizon service. Before we had individual lines that came into our pbx with rollover for the main lines, not for fax.

The new system will do rollover so we need 10 voice lines + 3 analog for fax, data transfer, etc. We'll still be keeping our ISP service over the fiber. We got used to DID lines so we would want that as well. Do we order this as an ISDN or T-1? What's the best deal/best quaility?

Any help would be appreciated since the Verizon reps go out of their way to not be helpful. Also, how do we get the best deal from Verizon? We would be returning customers...

 

[ISDNman]

PRI will give you 23 two-way-DID channels. You can have any number of DIDs on this, so you will simply port all of your DIDs to the new service.

Your PBX must support PRI, of course.

Sounds like you will need some sort of trunks to the second office. Your requirements for that are unclear. Possibly channelized point to point T1 used for tielines, or maybe a T1 to be used with QSIG betweent he two PBXes.

Or possibly a single T1 with remote shelf connected via T1.

You probably need to get your PBX vendor involved now.

Make sure to tell Verizon you want the "win back" pricing.

I am sure you'll got lots of advice here, but the above should at least get the discussion started

Good Luck

 

[johnpoole]

PRI will give you 23 two-way-DID channels. You can have any number of DIDs on this, so you will simply port all of your DIDs to the new service.
[/quote ISDNman]

best deal for the $, the next step is putting that into a switch or keysystem. sounds like you may be on the keysystem line size// did dn's do not match the number of trunks. in other words, you can have 23 barrier channels with 10 to 100 did numbers pointed to them. haveing spare numbers gives you flexability..

john poole
bellsouth business
columbia,sc

 

[justchallenged]

Hi David,

We use Verizon, unfortunately. We use a PRI into Nortel Option 11 PBX. I have seriously considered moving to a CLEC. May I ask which one you've had trouble with? I think PRI is a good way to go, but we've had trouble with Verizon's provisioning, and these days they are pretty expensive at about $800/mo with DID's before taxes and fees. I strongly suggest analog POTS lines for backup, with your main published lines rolling over from the PRI, WHEN it fails. PRI reliability has been good for us, but when it HAS failed and Verizon's promise to give us rollover redundancy hasn't materialized, it really hurts business. Good luck.

Vince