For the past few weeks I have been running a Verint integrated with Symposium on a 4.01 (yes i know its old and patching/updating not an option right now) Everything has been running ok. In this site I actually have two different VAMs(verint call recording server) which Ill call VAM1 and VAM2
Today I had to reboot our symposium server. Since that point VAM2 will not conntect to CTI but VAM1 is connecting fine.
Nothing has changed on the VAMs and typically when one of the vams loses its connection to Symposium I stop and start the MLSM service.
Nothing I do though is getting this VAM connected again.
DId a state of my elan and see it in service though clearly the fact that the first VAM is working fine indicates no issues there.
ITs like the Symposium is all of the sudden refusing connection , any ideas?
Today I had to reboot our symposium server. Since that point VAM2 will not conntect to CTI but VAM1 is connecting fine.
Nothing has changed on the VAMs and typically when one of the vams loses its connection to Symposium I stop and start the MLSM service.
Nothing I do though is getting this VAM connected again.
DId a state of my elan and see it in service though clearly the fact that the first VAM is working fine indicates no issues there.
ITs like the Symposium is all of the sudden refusing connection , any ideas?
Code:
SERVER TASK: ENABLED
ELAN #: 16 DES: Symposium
APPL_IP_ID: 137 .135 .128 .251 LYR7: ACTIVE EMPTY APPL ACTIVE