We had an incident of high memory usage in citrix environment for DPA users
When looking at the servers at the time of the incident, a process called “Verint.DPA.DCUBrowserService.exe” that was causing the high Memory usage on 3 citrix servers.
We opened a support ticket from avaya/verint to get to the root cause of the issue but nobody seem to know how to assist us.
Is this a known issue?
We had to kill and restart the service in order to remediate the issue.
WFO: 15.2
DPA: 15.2.219
Citrix Version: Windows Server 2016 version 1607
Thanks!
When looking at the servers at the time of the incident, a process called “Verint.DPA.DCUBrowserService.exe” that was causing the high Memory usage on 3 citrix servers.
We opened a support ticket from avaya/verint to get to the root cause of the issue but nobody seem to know how to assist us.
Is this a known issue?
We had to kill and restart the service in order to remediate the issue.
WFO: 15.2
DPA: 15.2.219
Citrix Version: Windows Server 2016 version 1607
Thanks!