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Verint.DPA.DCUBrowserService.exe High Memory Usage in Citrix Environment

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Ann808

Systems Engineer
Jan 22, 2024
3
US
We had an incident of high memory usage in citrix environment for DPA users
When looking at the servers at the time of the incident, a process called “Verint.DPA.DCUBrowserService.exe” that was causing the high Memory usage on 3 citrix servers.
We opened a support ticket from avaya/verint to get to the root cause of the issue but nobody seem to know how to assist us.

Is this a known issue?
We had to kill and restart the service in order to remediate the issue.

WFO: 15.2
DPA: 15.2.219
Citrix Version: Windows Server 2016 version 1607

Thanks!
 
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