Verint Call and Computer Recording???

[rachelle]

Does anyone use this product or function with your Nortel PBXs and/or CCM environment? Thoughts? Pros/Cons/Pitfalls to be avoided? Recommendations???


Rachelle

no matter where you go, there you are.
"This participation is persona and does not represent the United States Census Bureau." They make me say this.

 

[bigindian65]

are you refering to QM or CRQM?

Mato' Was'aka

 

[rachelle]

I don't know... what should I be looking at?

rlc

no matter where you go, there you are.
"This participation is persona and does not represent the United States Census Bureau." They make me say this.

 

[bigindian65]

http://products.nortel.com/go/product_content.jsp?parId=0&segId=0&catId=C&prod_id=54380

Mato' Was'aka

 

[rachelle]

In our environment, we have both Nortel (TDM) and cisco (VoIP) terminating devices. We need a solution that will capture both. That is why we are looking at Verint and polling the group for input. Thoughts?

no matter where you go, there you are.
"This participation is persona and does not represent the United States Census Bureau." They make me say this.

 

[pbxn]

We use one of their systems for a small group, and minus having to change out DVD's with archived call info, from time to time, its a solid machine. GUI end user interface is easy for even the most "trying" of end user. Make sure you discuss all available options with the rep, as some items such as record on demand were extra.

 

[dj4020]

Rachelle look at Witness forums for previous recommendations on this product.

 

[dj4020]

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