My service provider upgraded their switch from a 5E to a DMS. Now I am having problems with my calls not going to voice mail from the Attendant console. Every thing was working fine before the upgrade. My provider is telling me that the problem is on my end. I really do need some input. Do I need to change the protocal settings. If so, where do I do this. This job was put on me and I'm not to telephone savy. I have a Definity G3 ver. 8 system. PLEASE HELP!!!!
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Vender upgraded switch.......Please Help!
- Thread starter jdrake61
- Start date
mikeydidit
IS-IT--Management
thread690-1055013
The above thread will give you what the changes should be. I'm not sure that is what is causing the calls to not go to the attendants VM though. The protocol is different for a Nothern telecomm switch and the 5E though.
Mikey
The above thread will give you what the changes should be. I'm not sure that is what is causing the calls to not go to the attendants VM though. The protocol is different for a Nothern telecomm switch and the 5E though.
Mikey
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